Riders don't want to be 'held hostage' by LRT

A rider named Vic stands inside Parliament station, explaining thatdelays withOttawa's LRThave affected his commute to work and home,when a chime froma loudspeaker interrupts.

A train's been delayed because of a jammed door up the line at Rideau station, it announces.

"Not again," he says. "Speak of the devil."

Four months after OC Transpo launched its light rail network, followingseveral missed handover deadlines, the train has seen problems with jammed doors, track switches, weld cracks on rails, the on-board computer, and most recentlythe overhead electrical cables.

• City, LRT builders apologize for latest breakdown

Nicole Lessard was among the hundreds stuck waiting for a replacement bus to the east end Thursday, after an 80-metre power cable was pulled down.

The resulting shutdown was the Confederation line's longest yet, and it took Lesardtwice as long as usual to get home.

"It sucked. Big time," she said.

Even though officials frequently say every new system will have unexpected growing pains, Lessard didn't expect Ottawa'snetwork would have to work out those sorts of kinks.

"I'd expect that maybe 20 years down the line, but it's so newand it took so long to get it going, I was kind of expecting it to run a bit smoother," Lessard said.

Patrick Larkin, another rider, wasmore blunt.

"It's a joke," Larkin said. "I think people are just kind of held hostage by it."

Working well 'overall,' says Watson

On Friday, politicians and transit officials sat down foranother media briefing to explain the latest issue, the latest search for aroot cause.

Even Peter Lauch, the CEO of train builder and maintainerRideau Transit Group, was calledin to field questions.

Mayor Jim Watson once again apologized to riders.

"Overall, I think the system is working well, but we're having too many incidents that are affecting too many people in a negative way," Watson said.

"When you have an issue like we had yesterday that affects a large portion of the system, then obviously I'm not satisfied."

Just rhetoric?

For Larkin, those sorts of comments are now just mere rhetoric.

"You can't keep saying the same thing every time over and over and over," he said.

Another rider, Christina Chaar, said she wouldn't want to be in Watson's position.

"I'm sure it's not easy to continuously have to sell this to people, because obviously it's not working that well," she said.

Still, Chaar is willing to give OC Transpothe benefit of the doubt that they're working hard to fix things.

She said she'strying to stay optimistic that ongoing transit issues won't affect riders so personally that they "can't even function in regular life."