What you need to know about your mail during the Canada Post strike

Canada Post has stopped delivering mail across the country as of Friday because tens of thousands of postal workers are on strike over wages, working conditions and other issues.

The shutdown will affect millions of Canadians and businesses nationwide, justas the busy holiday season is getting underway.

Here's what you need to know.

What does this mean for deliveries?

Canada Post isn't processing or delivering any mail and parcels as long as the strike lasts. Some postoffices will also be closed. For items that are already in the mail, service guarantees could be affected.

It "may take some time" for mail service to return to normal even after the strike ends, according to a statement from the corporation.

WATCH | Canada Post workers officially go on strike:

Canada Post workers on strike, mail and parcels won't be delivered

2 days ago

Duration 2:51

55,000 Canada Post workers are on strike, a move that will force businesses and consumers to seek shipping alternatives ahead of a busy holiday season.

Can I drop letters or parcels in the mail in the meantime?

No. Canada Post has said it isn't acceptingnew itemsuntil the national disruption is over.

Jim Bookbinder, a management sciences professor at the University of Waterloo in Ontario, said an alternative courier service could be worth considering if you need to have an important piece of mail delivered on time or ensure a gift arrives in time for the holidays.

What about mail from other major couriers?

Purolator is a subsidiary of Canada Post. The union for Purolator workers has said staff will not handle mail that originated with Canada Post in an act of solidarity.

In a statement on Saturday, Purolator did not mention any solidarity work action on the part of its workersbut said that it is "well prepared and ready to deliver continued success" for customers during the Canada Post strike, adding, "We expect that our network and service will not be impacted."

The company said there are more than 2,900 Purolator locations across the country and that nearly three-quarters of Canadians live within three kilometres of a drop-off location.

FedEx deliveries aren't affected by the strike. A company statement said there is a "contingency plan in place" to manage volume while Canada Post is out of commission.

Amazon said Canada Post only delivers "a small percentage" of its packages. An emailed statement to CBCNews said the company "will communicate with customers regarding any orders that might be affected."

CBC News has contacted UPS Canada for informationon its service.

How muchdoes this affect rural communities?

They will be hit particularly hard. Rural and remote communities across the country rely solely on Canada Post for deliveries because many private, for-profit courier companies don't spend the money to fully service those areas.

In some cases, couriers sent mail part of the way but it's Canada Post that carries the package for the last few kilometres.

Will I still getmy assistance cheques from the government?

Canada Post and the union have agreed to continue delivering government benefit cheques including Old Age Security, the Canada Child Benefit andthe Canada Pension Plan during the labour disruption. A statementsaid seniors and others who rely on the mail service will still receive timely financial assistance.

The corporation said all November cheques should bedelivered on Wednesday, Nov. 20. December cheques would arrive on Wednesday, Dec. 18.

Service Canada has urged Canadians to set up online accounts and direct deposits so they canreceive their benefits without delay. The government department has more information here on which services may or may not be affected by the strike.

What about bank statements?

Several Canadian banks have reminded customers to switch to online statements and e-banking to manage statements, bills and other banking communication.

CIBC said customers are stillrequired to make regular payments and meet financial obligations on credit cards, loans and mortgages when the post is disrupted. Other banks, including Scotiabankand BMO, have issued similar statements.

WATCH | Full interview with a Canada Post spokesperson:

Canada Post spokesperson says organization needs to make 'real changes' as workers strike

1 day ago

Duration 6:03

Canada Post and the union representing postal workers are still at the table, but large issues remain, a spokesperson for the Crown corporation says. John Hamilton says Canadas mail and shipping company needs real changes, including a shift in how they handle parcel delivery in the face of increased competition.

I'm waiting for a new passport. Will it be delivered?

In a statement to CBC News, Service Canada said Canadians applying for passports "may experience some delays."

Canadians who will be travelling in the next six weeks should apply in person at a Service Canada location that offersa 10-day service, it said.

"Applicants who applied by mail and require a passport urgently may contact the call centre or visit a passport office in-person. Depending on the situation, we may be able to transfer their application to a Service Canada location with pickup service," it said.

How much will this hurt small businesses?

The Canadian Federation of Independent Business (CFIB) said 80 per cent of the country'ssmall businessesrely on Canada Post for shipping goods,invoicing and receiving payments.

President Dan Kellysaid the strike is "really bad timing" and a terrible blow to small businesses,especially after the port strike in B.C. earlier this year.

"We're just getting the ports back in operation and now retailers may start to receive goods again that were frozen in the ports for a while, but now they're going to struggle to get them out to their end consumer because of the postal strike," he told The Canadian Press.

WATCH | Small businesses stressed over postal strike:

CFIB says businesses worried about cost, deliveries, cash flow amid postal strike

1 day ago

Duration 1:15

Corinne Pohlmann, executive vice-president of advocacy for the Canadian Federation of Independent Business, says her organization asked members what they were worried about ahead of the Canada Post strike.

Kelly said the strike will also freeze business invoices already travelling through the mail system, sending people "scrambling to try to get money."

Bookbinder, the University of Waterloo professor, said retailers could consider alternatives like FedEx or UPS, but noted mailing parcels would likely cost 30 to 40 per cent more inshipping.

What does this mean for letters to Santa?

CBC News has contactedCanada Post and the Canadian Union of Postal Workers (CUPW) about Canada Post's holiday tradition. The corporation responded with an email saying the strike has"impacted Canadians, small businesses as well as our ability to get mail to and from Santa in the North Pole."

It did not provide further details on the letter program.

Canthe government order workers back to work?

The government has that power but didn't have plans to use it as of Friday morning.

"I'm not looking at any other solution other than negotiation right now," Labour Minister Steven MacKinnontold reporters in Montreal.

"Every day is a new day in collective bargaining, and we are going to continue to support the parties in any way we can and make sure that they are able to try and get a negotiated agreement."

• How does the strike affect you? What should be done about it? Leave your story, questions and opinions here and you might be featured on Cross Country Checkup's Nov. 17 show.