Fan fury, fan power: The changing relationship between creators and consumers

The trouble for Ghostbusters started early.

When director Paul Feig announced he was remaking the classic comedy with an all-female crew, the wave ofmisogynistic vitriol caught himoff guard.

Feig is no stranger to funny women, having laughed all the way to the box office with Bridesmaids and Spy. But none of that prevented the first Ghostbusterstrailerfrom becoming the most dislikedin YouTube history.

From empowered to entitled

It's allpart of a changing dynamic as online communities go from being empowered to feeling entitled. Canadian Ivan Reitman directed the original Ghostbusters and worked on reviving the franchise for years. Speaking with CBC News, he noted the changing tone online,

"The popularization of the internet and the opportunity for any person to give an opinion have created a certain level of criticism and a kind of vulgarity that certainly wasn't around in the '80s"

Ivan Reitman takes on Ghostbusters backlash

8 years ago

Duration 0:46

The original Ghostbusters director on why the reboot will appeal to fans

Devin Faracihas writtenabout what he sees as an increasingly toxic online culture in a widelyshared and debated article titled Fandom is Broken,where hedetailed fans' increasingly aggressive behaviour.

Faracipointedto the reaction by online fans over a decision by Marvel Comics to reveal Captain America as a secret Hydra agent. The plot twist led to death threats, an example,Faraci says, ofa culture stoked with rage and aggression.

What had once been kind of a delightful way to keepin touch with fans has turned into something a little bit uglier and a little bit nastier.Devin Faraci

"More and more of the creatorsthat I know feel more uncomfortable and feel like they're being attacked on the regular. What had once been kind of a delightful way to keep in touch with fans has turned into something a little bit uglier and a little bit nastier."

A force for good

But that fan fury can also be a positive force, as was the case with the post-apocalyptic TV seriesThe 100.

When the creators killed off the character Lexa, it set off an avalanche of reactions. The popular supporting character had shared a kiss with Clarke, the lead on the show. No sooner were viewers warming up to the idea of a relationship between thewomenthanLexa was killed by a stray bullet.

Fans saw this as yet another tired TVtrope wherea character waspunished for their sexuality. ApetitiondemandedLexa's return, and a fundraising drive raised $130,000 US for an LGBTQ teen suicide prevention program.

In this instance, showrunner Jason Rothenberg wasn't merely listening, he apologized, telling fans at Wondercon,"We never really understood the power of that relationship and that character. Knowing what Iknow now Iwould have done some things different."

Crowdsourcingcompassion

Rothenberg is part of a growing group of creators in open communication with fans.

Canadian showrunner Daegan Fryklindhad a similar experience diving into the werewolfseries Bitten. She told CBC News, "You can't help but get a little addicted to that kind of ability to communicate with a fan base so close at hand and instantly as you're watching the show."

Most Canadian shows shoot their entire season in advanceso,Fryklind says, writers can't address fan concerns in their scripts. But fan commentshaveencouraged in her a greater sense of compassion.

"If you've unfortunately had to kill a character, a beloved character, how [the fans] respond to that, and you can really engage with them and explain choices that you've made."

And when it comes to the new girl-powered Ghostbusters, Fryklind says, don't be swayed by the haters,

If you tried to make something trying to think about the negative voice, no one would ever make anything.DaeganFryklind

"If you tried to make something trying to think about the negative voice, no one would ever make anything."

Whether the feedback is negative or positive,the industry is listening, increasingly employing the services of companies such as Fizziology.com. The social media research film monitors what fans are saying and sells it back to studios.Co-president Ben Carlson says since the company began in2009 therelationship between fans and studios hasstrengthened.

"Studios are now paying a lot more attention to what fans are saying," he says."That's at every point along the way. There is an appetite from leaders at studios and key executives all the way through to filmmakers."

Whether it's superheroes, the fantasy realm of Game of Thrones or video games, the obsessions of genre fans that were once relegatedto the fringehave moved to the mainstream. We're all fans now.

Evidence suggests studios and storytellers are listening. The next step is cultivating a better conversation.