Your Air Miles could expire soon: What you need to know before cashing in

If you collected Air Miles before 2012, the clock is ticking. OnJan.1, 2017, any unused miles collected before 2012 willexpire.

Miles earned from 2012 onward will also start expiring on a quarterly basis once they hit the five-year mark.

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Personal finance writer and Air Miles collectorRobb Engen says he understands why the loyalty programimposed an expiry date. "That's a liability on their books," he says about the mounds of unused miles.

But Engen, who lives in Lethbridge,Alta.,believes Air Milescould do a better job ofinforming people aboutthe looming deadline.

Air Miles announced the five-year expiry rule in late 2011, giving customers plenty of time to prepare, the loyalty programtold CBC News.

But itappears to havemade no public announcements since 2011. Nor has it sent warning letters to customers.

The program runby Toronto-based LoyaltyOnepoints out there's information online. "We have made expiry information very easy to find on our website," said spokeswomanNatasha Lasiuk in an email.

Collectors must navigatethe website's FAQ section to learn details. And, if they haven't visited the Air Miles site in years, they might find themselves confused about how to redeem their points.

That's because how the rewards are offered has changed. "I think that's what's going to shock a lot of people," says Engen, on top of the shock of learning that their points are soon expiring.

To help eliminate any surprises, CBC News talked to the experts for advice on how to cash in before your miles disappear.

Tip No. 1: Tally up your points

Can't remember when you started collecting? It's time to log in to the Air Miles site and get the details.

You can search through the FAQ section for the link or just click here torequest astatement of your miles that will expire in the next 12 months.

Air Miles promises a reply by email within 12 to 24 hours. If you don't see a response withinthat timeframe, check your junk mail.

Once you get yourtally, naturally you'll want to start shopping. But first you need to determine what type of points you possess.

No. 2: Understandwhat you can't get

Air Miles offersa bevy of cash rewards that may appeal to collectorslooking to quickly redeem a small numberof miles or who have no current travel plans.

For every 95 miles you redeem, you can get a $10 e-voucher or on-siteredemption from places like the Gap, select grocery stores, Cineplex movie theatres, and Starbucks.

However, don't go plotting a shopping spree at the Gap just yet. Engen points out that miles collected before 2012can't be used for cash rewards.

That's because Air Miles created a separate cash rewards category in March 2012. Members could only start collecting thosecash milesstarting on thatdate and only if they changed their preference on the website.

That means any pointsexpiring in January can onlybe redeemed for offerings in the Dream Rewards catalogue. It features more expensive options covering travel, merchandise and leisure activities, which often require thousands of miles.

Engen believes the limited choiceswill "probably frustrate a lot of people." Hehas 400 Dream miles he needs to use up by the end of the year and so far hasn't found a way to redeem them.

"I'm having a hard time," he admits. "I might be stuck with them."

But Air Milessays that over the past year, it has introduced new Dream rewards for collectorsthat require fewer miles.

The programpoints to contests people can enter for as low as 50 miles to win things like a meet-and-greet with celebrity chefMichael SmithorrockstarSteven Tyler.

No. 3: Get shopping

Once you understand you're relegated to Dream Rewards for now, it's time to get shopping.

If you have enough miles, rewardsexpert Patrick Sojka says travel rewards for things like flights, hotels and car rentals often offer the best value.

The miles required for flights work out to a value of about 11 to 15 cents per mile andhotels: around 14 cents a mile, says the founder of the resource site, Rewards Canada.

Collectorscan sometimes find the biggest rewardswith car rentals adds Sojka, who is based in Calgary. "I've seen returns of up to 30 cents a mile."

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The Dream category also offers merchandisefrom household goods to electronics. Sojkasays the products often offer less value than the travel deals and are not a good option if you end up "wasting your miles on some sort of merchandise that you may not need."

CBC News did find one cash offering in the Dream section: a $100 gift card, which can be used at select grocery stores. But it requires 50 miles plus a cash payment of $95.

"This is crazy," says Engen who believesthis is one deal to avoid. He says once you factor in the value of the miles, the customer ends up paying more than the card is worth.