Customers who rely on cellular connections to access the internet say they're being hit with unfair overage fees when many are required to work and study from home. They want better price breaks and say promises to beef up high-speed access outside major cities havent resulted in action.

Consumers filed arecord-breaking number of complaints against Canada's telecom companies in 2018-19 nearly 19,300, up 35 per cent. Billing and contract disputes continue to top the list, fuelling calls by a consumer advocacy group for more price protections.