Surrey Christmas Bureau already seeing high demand as holiday season approaches

It's only November, but families are already lining up around the block each morning to register at the Surrey Christmas Bureau.

Inside, the shelves are bare as the group of mostly volunteers begins another holiday season.

"We had a young woman lining up at 3:30 in the afternoon, the day beforeopening," said the bureau's executive director, Lisa Werring.

"We told her to go home and there was no need to need to line up that early, but that just shows you the level of need and of concern parents in need have when it comes to trying to supply Christmas for their children," she said.

The bureau provides grocery gift cards and Christmas presents for children and teenagers.

Last year about 2,000 families came through thedoors, including4,000 children, and this year the numbers are expected to be even higher.

"Year over year we generally see about a 10-per-centincrease, which kind of tracks alongwith the growth rate of Surrey itself, " said Werring.

"Last year we saw quite a sharp jump, about15-per-cent jump, over the year before,and that is largely driven by a high influx of refugee families settling in Surrey."

Thirteen-year-old Syrian refugee Khaled Aldarwish came last week to register with his family, including fivesiblings.

He ended up staying all day to help translate for other families, and was back on Monday.

"Because you are helping us and I want to help you to translate," grade 8student Aldarwish said. "It is a little bit hard, because some words I do not know,"

But when asked if he was helping, he replied "Ya, I am helping!" with a big grin on his face.

He said he spoke very little English when he and his family arrived last year.

"A littlebit like 'cat' and something like that. School is helping me a lot. At schoolthey give me the letters andthe numbers," he said. "It has helped me a lot to study English."

The bureau says it is relying on the generosity of volunteers like Khaled, as well as help from other local groups who work with refugees.

"Last year was the first year that we were really impacted by refugee settlementwithin Surrey, so it wasn't something we were prepared to track," Werringsaid. "We will be trackingthat going forward just so we can better prepare and meet the needs of the community."

The bureau is in need of donations of money, toys and new and used coats and children's clothing