Calgary family fights parking ticket after rushing newborn to emergency

A father of a newborn is calling for changes to hospital parking enforcementin Alberta after a frustrating experience in Calgary.

When their three-day-old son stopped eating and became lethargic, Chris Martin and his wife rushed the boy to the emergency room at the Alberta Children's Hospital on Monday, on the advice of a public health nurse who called ahead.

They parked outside and checked in withthe triage nurse.

Martin paid inside the building to park for 24 hours, but when he returned to his vehicle a half hour after arriving at the hospital, he discovered a $40 ticketfor failure to pay for parking issued just 10 minutes after he had parked.

"It's annoying and frustrating. You have so much going on that you're trying to deal with: child care for our other kid, obviously the concern for a three-day-old baby that's quite sick," Martin said.

"My wife's in the hospital, we're trying to work out all those logistics."

Martin tried to find someone on-site to waive the ticket but there was no one. The ticket had no phone number or email address, and he said the website was hard to navigate.

Eventually, he took to social media and complained about Alberta Health Services on Twitter.

The agency declined an interview with CBC News but offered to waive the fine and give Martin a complimentary parking pass.

In a statement, the health authority said it apologizes to the family "as the parking ticket should not have been issued given the circumstances."

But Martinsaid he has heard of other similar stories, and sohas Brian Jean, the longtime leader of the now-defunct Wildrose Party. The former MLA for Fort McMurray-Conklincampaigned on a promise to offer two free hours of parking at Alberta hospitals.

He said such a measure would alleviate stress for families, people attending appointments or those who wishto visit their loved ones frequently.

The idea gained traction among Albertanswhen he was in politics, but Jean said Alberta Health Services didn't budge.

"I, myself, and my family had my son in the hospital for four months at the University of Alberta, and it was extremely stressful," Jean told theCalgary Eyeopener on Wednesday.

"Just having to deal with parking and all of the other things that are barriers that are in front of you, as well as emotional trauma, it's just not necessary."

His son, Michael Jean, was 24 when he died from lymphoma in March 2015.

Martin and his family are nowfocusing on Jonathan, who was born borderline premature. He's now doing better andbeing treated at a different hospital.

While they appreciate the ticket being waived, they'd also likeAlberta Children's Hospitalto adopt a different parking process. They suggest a grace period to allow people to pay after dropoff or to pay when they leave the lot.

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With files from Andrew Brown and theCalgary Eyeopener.