HSR ramps up customer communication with real time service alerts

HamiltonStreetRailway's(HSR)communication servicesgot a facelift today.

HSR launched itsnew Twitter account @HSRnow as a way to inform itspassengers in real time of sudden changes in bus routes.

The account will be'tweeting alerts as they happen, 24 hours a day, sevendays a week' says the HSRreport.

The Twitter account isconnected to the direct HSR information line.

HSR's existingTwitter account, @HSRwill remain active during regular business hours.

However, this specific Twitter account will not share informationabout possible route disturbances.

HSRwill alsolaunching a new mobile app that will allow customers to personalize specific routes, times, and stops for the most accurate information.

HSR will also be updating the bus check lines and the bus terminal signs so passengers receive the most 'up-to-the-minute' information, says the report.

These upgrades to the HSR'scustomer communication services are part of the $219 million-dollar operating investments the city of Hamilton has made in transit over the last eight years.