Montreal passport seekers camp overnight, wait hours in line at service centre amid backlog

Massinissa Abibsiis looking forward to acamping trip in North Carolina tomorrow if he can get there, that is.

Like many would-be travellers across Canada, Abibsi has been waiting months to receive his passportdue to what Ottawa is calling "unprecedented" demandsince pandemic travel restrictions lifted.

"I made my demand in March and Istill haven'treceived my passport," he told CBC News,sitting in afold-up chair inline at a passport office in downtown Montreal Monday morning.

Abibsiarrived at the Guy-Favreau Complex at 5 a.m. after spending what he described as hourson the phone with officials over several months.

"I've had some wait times on the phone where 300 people were in front of me," he said.

He was one of more than 100 passport seekers atthe Guy-Favreau ComplexMonday some of whom arrived as early as 11 p.m. Sunday night.

The federal government has warned of long wait timesfor passports since April, saying there isa surge in the number of people applying for them since COVID-19 border measures were relaxed. While Service Canada says it's doing what it can tocombat the backlog,Abibsidecries the delays.

"It's really disappointing, it's unacceptable as a Canadian," he said.

Millions of passports issued in past year

Between April 1, 2020 and March 31, 2021, Service Canada issued 363,000 passports as services were limited to urgent travel cases.

But as the world reopened, nearly 1.3 million passports were issued between April 1, 2021 and March 31, 2022.

Since April of this year, more than 317,000 passports have been handed out, and the federal forecast for 2022-2023 is between 3.6 million and 4.3 million applications.

Riley Lewickihopes to have her application processed on Monday.

Looking to travel to France in the coming days, she arrived at the Guy-Favreau Complexbefore 5 a.m. She saidshe and her girlfriend tried to get passports weeks ago, but were told by officials that they were only processing emergency passports and thatthey needed to come back 48 hours before their trip.

"Itfelt pretty irresponsible to show up two days before a trip ...but we didn't really have a choice, so here we are," she said.

Service Canada has said it's brought on600 new employees to help sort through the influx of paperwork, and additional counters have also been added at more than 300 centres.

Despite this,problems have persisted, and Abibsiis frustrated about the prospectof having to cancel his trip.

"Especially in a first-world country like Canada... it shouldn'tbe so complicated to get your passport," he said.