How Air Canada's luggage loss is an N.L. family's wedding pain

Melissa Boyd and her family have returned home to St. John's to celebrate her sister's wedding on Saturday, but not everything is going according to plan.

• New story here:Lost luggage containing ring-bearer's suit returned in time for wedding

Travelling fromBrantford, Ont.,where they now live, a suitcase containing a homemade suit for her son part of a matching pair for her sons to wear as ring bearers didn't make the trip.

"We're not getting anywhere with Air Canada, and it's really frustrating that they just don't care," Boyd toldCBCRadio's St. John's Morning Show.

The suit was made by his grandmother, while Boyd'shusband's suit and the rest of his clothes haven't arrived either.

Air Canada has lost the bag from the departure point at Pearson International Airport.According to Boyd, she was told the bag was scanned at the airport but not scanned to board the flight.

"We're out probably $1,500," she said.

We're not getting anywhere with Air Canada, and it's really frustrating that they just don't care.- Melissa Boyd

Boyd and her family are now stressing after almost four days of waiting to hear back about their lost luggage.

"My poor mother-in-law is frantically trying to make a new suit in hopes that she can pay UPS to have it up here on time because it was made to match his brother's suit," she said.

It has costthe family of four around $4,000 to make the trip from Ontario. Compensation was offered by Air Canada for the lost luggage, but to Boyd the offer was insufficient.

"My husband didn't have any clothes. My son didn't have any clothes," she said.

"Initially, Air Canada said that they would give us $200. Well, the suitcase we bought brand new, the suitcase alone was close to $200. So we waited a couple of days to see if it would come, and then we had no other choice but to go out and start buying things."

Boyd and her family are trying to keep positive during the whole ordeal, but she says the situation weighs heavily on them.

"We went to Bowring Park yesterday, and I went out and had dinner with a friend downtown yesterday, and we took the kids up to Signal Hill the other day" she said.

"So we're trying, but this is kind of hanging over our head."

In response to questions from CBC, Air Canada offered the following statement:

"We are very much aware of the importance of getting this bag delivered as soon as possible and apologize for the delay.We will be in touch with Ms. Boyd as soon as we have more information, as well as regarding compensation."

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