Air Transat files response in stranded Ottawa airplane saga - Action News
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Ottawa

Air Transat files response in stranded Ottawa airplane saga

Air Transat has replied to allegations that it breached its responsibilities by preventing passengers from getting off two planes stuck on the Ottawa airport's runway for hours but for now, the nature of that response remains a secret.

Planes stuck on tarmac for so long that passengers called 911

Emergency crews surround an Air Transat flight that sat for hours at the Ottawa airport on Monday night. (Stephane Beaudoin/CBC)

Air Transat has replied to allegations that it breached its responsibilities by preventing passengers from getting off two planes stuck on the Ottawa airport's runway for hours but for now, the nature of that response remains a secret.

The airline had until 5 p.m. ET today to respond to the Canadian Transportation Agency, which launched an inquiry this week into the July 31 debacle at Ottawa's Macdonald-Cartier International Airport.

That night, passengers aboard two Air Transat planes that had been diverted from Montreal due to bad weather ended up stuck on the airport's tarmac for up to four hours and six hours, respectively.

The situation became so desperate on board the planes that at leasttwo passengers called 911.

Response could be shared publicly

The CTA is investigating whether AirTransatproperly respected its tariff which sets out an airline's obligations to its passengers in the case of the two delayed planes.

On Friday, CTA spokesperson Martine Maltais confirmed that Air Transat had replied to their demand for an explanation bythe 5 p.m. ET deadline.

"The CTA will now review AirTransat'ssubmission and determine the next steps of the inquiry process. We will let you know in the coming days if the submission can be shared," Maltais saidin anemail.

According to Air Transat'stariff,the airline promises to offer passengers the option of getting off the plane after a delay of at least 90 minutes. Both flights remained on the tarmac for much longer than that.

Depending on the results of the inquiry, Air Transat could be ordered to offer compensation to affectedpassengers.