Barrhaven transit troubles linger with LRT delay

More than six months after Barrhavenbus riders voiced discontent at two public meetings, some say OC Transposervice to the suburban neighbourhood hasn't improved and short-term relief is running late.

Coun. Jan Harder said she's still getting numerous complaints from frustrated riders who areforced to squeeze themselves onto already packed buses, or find themselves waiting for a bus that never comes.

"It's taking them over three hours a day fromBarrhavento get to work and come home," she said."People just don't have the time to afford that, and that's not good customer service from my perspective."

Harder said she's been meeting with OC Transpo officials to come up with a solution. But the fix that was expected to happen this fall the opening of the city's LRTsystemwas delayed once again, leaving buses fighting through downtown traffic and delays rippling through the system.

Amanda Bernardo lives in Barrhaven, and started the tongue-in-cheek hashtag #LifeOnThe95on Twitter earlier this year.

Shesaid service briefly improved over the summerwhenmany commuters took holidays and students were off school. But since the beginning of September, the old issues have cropped up again.

"Sometimes I get on the bus at Strandherd and it's already at full capacity," she said. "It's just skipping tons of bus stops as you head towards downtown."

Downtown congestion

According to PatScrimgeour, OCTranspo'sdirector of transit customer systems and planning,relief will come with the opening of Ottawa'sLRTsystem.

Its delay has had consequences, he said, with buses left to fighttraffic and construction through Ottawa's busy downtown coreat least until early 2019, when LRTis nowexpected to make its debut.

Many routes including the95, which travels toBarrhavenmust go all the wayto the east end of the citybefore turning around and coming back. Most ofthe issues at hand, including overcrowding and no-show buses, are a result of downtown congestion, Scrimgeour said.

"A lot of it comes back to the time it takes to put a bus into one end of downtownand have it come out the other end at a reliable, consistent time," he said. "It's always been difficult to get through downtown in a reliable, predictable way."

OC Transpo has added new buses and new routes to serve riders in Barrhavenin the last year, but even those buses have to travel through downtown streets.

However,after the light rail system opens, buses will let passengers off at transfer points like Tunney's Pasture, avoiding downtown altogether, Scrimgeour said.

But Bernardo isn't convinced. She's worried Tunney's Pasture, the hub for many bus routes coming from Barrhaven, will become a new bottleneck.

"I'm not holding my breath thatthe LRT opening at Tunney's will solve the time issues that I'm facing as a Barrhaven resident," she said. "From Barrhaven to Tunney's, you're looking at about 40 minutes right there."

Frustrations continue

Barrhaven resident Stephanie Szabo said the growing frustrationoverthe 95 has had unintended consequences, leading to even more delays.

She said manypeople are turning to park-and-ride options as a fix, since stations like Fallowfield and Strandherd serve as transit hubs for many routes, and offer riders a better chance at boarding a crowded bus.

It's just a big mess.- Stephanie Szabo

But with the influx of new park-and-ridecommuterscame new issues crammed parking lots and increased traffic.

"It used to take me 10 minutes, 12 minutes at the most to get to the Strandherd park-and-ride," she said."Now it's taking sometimes 35 minutes because of the amount of traffic that's trying to get there."

Harder said she's been searching for potential locations for a new park-and-ride lot in the area. Scrimgeoursaid the agency is also looking at new options, but hasn't got any concrete plans in place.

Until a solution can be found,residents of a quickly growing suburb will be left dealing with unreliable service, Szabosaid.

"They can't rely on the 95, so a lot of them are just driving to the park-and-ride now," she said."It's just a big mess."