Mould, leaks, air quality issues plague Ontario Aboriginal Housing units, tenants say

UDPATE: Ontario's Ministry of Municipal Affairs and Housing sent a statement after the story published.It said it will continue working with OAHS, with 'the goals of providing safe housing.'The ministry has allocated more than $62 million to OAHS for 2020 and 2021.It did not answer whether it will investigate or audit OAHS following allegations from tenants.

Several tenants living in units managed by Ontario Aboriginal Housing Services (OAHS) say their homes are "falling apart," harming their health, and theyaccusethe non-profit organization of sloppy repair and maintenance work or delays in responding to complaints.

"What I've gone through here in seven years, it's horrific, it's draining, it's emotionally exhausting," said Ishkode-O'de Wagamese, who livesin Burnstown, Ont., about 85 kilometres west of Ottawa.

OAHS is a non-profit that receives funding from the provincial government with more than 2,000 units across Ontario. Its mandate isto provide "safe, affordable housing"for rural and urban Indigenous people in the province.

CBC spoke to several of the organization's tenants, some of whom did not want to speak publicly for fear of eviction or other consequences.Theydescribed recurring leaks and floods, insecure kitchen cabinets and structures, and broken septic systems at their units.Several families blamed respiratory problems on mould.

The tenants many of them living on a low income and some relyingon disability benefits said theirphysical and mental health has been harmed while living in these homes, and they can't afford to continue to pay for home maintenance out of their own pockets.

WhenCBCshared a list of tenant concerns, the housing organizationsaid some of the allegations were "entirely false," though it wouldn't elaborate, citing tenant privacy.

"We are extremely confident that we engage the appropriate professionals and undertake the required work to ensure the health and safety of all our tenants," spokesperson Sarah McBain said in a written statement sent to CBC.

Issues were immediate, tenant says

Within a month of moving into her detached bungalow in the summer of 2014, Wagamese said her family noticed mould under their new mattress.

"I didn't understand how that would have happened, but I didn't question the house at the time," she said.

The situation then worsened a few months later.

"We started to notice in the basement there was a funny smell," she said."We just noticed all the moisture on the walls, the plastic was hanging off the walls, hanging with water full in the plastic. The insulation on the walls was all covered in black."

Wagamese said her family'sbelongings, including valuable personal mementos,were"soaked and covered in mould."

"We lost everything ... All our photo albums, all my [child's] baby pictures, my beds, our dressers, living room furniture, everything had to go in the garbage," she said.

"My [child] was so sick because of the bad mould It tore our family apart."

CBCshared her photos fromthat period with a home inspectorwho expressed concern about evidence of leaks in the home's foundationbut said they couldn't confirm the presence of mould without lab tests.

OAHS hired contractors to fix the foundation in November 2014, and work continued in the home until 2016, said Wagamese.In May that year, OAHSsent an email to Wagameseregarding anair quality report from its contractor Mold Busters. OAHS said the "report concludedallissueswere remedied."

However, a water lab analysis completed by Public Health Ontario three months later showedthere was "significant evidence of bacterial contamination" and found that the home's water may be "unsafe to drink."

An air quality test conducted in September of that year by a different company uncovered some mould-causing bacteria in theliving room and basement.

Wagameseinitially hired a lawyer to seek compensation for material losses and "pain and suffering" and sent two lawyer's letters to OAHS, but she could not afford to pursue a lawsuit in small claims court.

One of the letters, dated February 2021 andobtained by CBCNews, accusedthe organization of inaction over thethree years since Wagemese last requested compensation and said she had incurred more than $50,000 indamages.

"Your house caused me to lose everything I owned. Help me, help me get back on my feet," said Wagamese.

"Living here is not a home, it's just a house that I come to because I can't afford anything else ... If I could, I'd be gone."

WATCH | Wagamese describes her pain, loss as OAHStenant:

Ive lost everything: Resident describes rampant mold at house owned by Indigenous housing organization

3 years ago

Duration 2:05

Ishkode-O'de Wagamese and her family moved into a house owned by Ontario Aboriginal Housing Services in 2014. Within months, she says mold had destroyed many of their belongings. In a statement, OAHS says it is extremely confident in the work done to ensure the health and safety of all our tenants.

The Ontario Ministry of Municipal Affairs and Housing provided OAHSwith $33 millionfrom 2014 to 2020, withroughly $20 million of thatdirectedintothe organization's long-term rental program, according to a breakdown of the distribution of housingprogram funds.

In its corporateprofile, the organization says it strives to help tenants "meet their needs of personal and financial security, health and spiritual well-being."

"If this is the company that they say they are they've failed to provide that to us," said Wagamese.

She hashad four more leaks in her basement since the spring, resulting in further damage to her belongingsand says recurring issues have harmed her physical, financial and mental health.

The foundation of her home had to beexcavated again, and her beloved garden was ruined in the process.

"I can't keep living like this."

Moved out and much happier

Sarah Valley, who lived in two units run by OAHS between 2013 and 2018, says cutting ties with the organization changed her life for the better.

Her first house in North Cobalt, which sits along the northwestern shore of Lake Timiskaming, had black splotchesin the basement, cracks in the walls, and on several occasions, the house got so cold that the door froze shut she had to use a blow dryer to defrost it so she could getto work, she said. Herchildren kept getting sick, she added.

"The black mould, they just didn't believe me," said Valley of OAHS's response to her complaints.

Thealleged mould problem "never got fixed," she said, so she moved to another OAHS unit in the nearby town of Englehart. Thathome had chronic leaks in the basement, as well as water seeping from her kitchen light fixture and her ventilation system.

"It was a waterfall," she said. "That place was just horrible."

WATCH | Valley gives a tour of her leaky basement in 2017:

Video shows water pooling in basement of house owned by OAHS

3 years ago

Duration 1:33

Sarah Valley says she routinely found water in the basement of her home, which was owned by Ontario Aboriginal Housing Services. Emails show her asking the organization to fix the leaks five times between March 2017 and January 2018. In a statement, OAHS defended its work, calling some of the allegations entirely false.

CBC obtained email correspondencethat showed Valley asked OAHS to fix the leaks five times between March 2017 and January 2018.

Valley said contractors fixed her roof, but the basement leaks continued. Eventually, she moved outbefore the issue was fixed.

She now lives in a house run by another non-profit housing corporation in Kirkland Lake, Ont., and calls it a "blessing" compared to her previous two living quarters.

New unit still had issues

George Joseph Stephen, who lives in Hanmer north of Sudbury, says he's been living with a poorlyfinished ventilation system since moving into anewly built apartment about a decade ago.

"Every time I mopped the floor, there would be like white foamy stuff on it. I found it was from the drywall that was in there that was flowing from my air vent. That's what it was drywall cuttings," said Stephen.

"My allergies are always bad in here. I have to take allergy pills every day now for the past several years."

When he opened the vent to investigate, he found sheet metal missing from the air duct. He says he's been living with the kitchen vent covered in foil and tape since then.

Stephen questions whether the non-profit had the house properly inspected before allowing him to move in. The issue is still not fixed since he first flagged it soon after he moved in.

He said healso lived for eight months with a leakinghot water tank.

"I kept telling them but they wouldn't do anything. ... It finally broke, so I didn't have a shower for a good six months maybe."

• Do you have a story? Email priscilla.hwang@cbc.ca.

Stephen then called the bylaw department from the City of Sudbury, whichserved an order to OAHS to fix his tank and shower.

OAHS says it spent $5.1M on repairs, maintenance

Affected tenants say they want an investigation into how OAHShandles clients and homes, but the organization defends its work.

OAHS said it spent $5.1 million on fixing and maintaining its units this past year, and $5.9 million the year prior.

After declining an interview on multiple occasions, the non-profit issued a more strongly worded statement.

"Some of the allegations raised are entirely false. We would caution againstpublishing allegations that are not fully corroborated."

CBC asked the Ontario Ministry of Municipal Affairsand Housing whether they would be looking into any of the tenants' allegations, but they declined an interview.