Airbnb's new age policy gets mixed reaction

A new policy by Airbnb aimed at reducing the number of violent incidents at short-term rental properties listed on the site is garnering mixed reaction in Ottawa.

On Wednesday, Airbnbannounced it will begin testing new regulations across Canada this month that will banlocal guests under the age of 25 from booking entire homes.

Guests under 25 years old will still be able to book a private room within a host's primary residence, but won't be able to rent an "un-hostedhome" within a certain geographical distance of where they're living, according to spokesperson Chris Lehane.

The company hasn't specified what that distance would be.

• Airbnb to ban local guests under the age of 25 from booking entire homes
• Neighbourhood mourns young man who never made it out

The announcement came just days after three people were killed and two injured in a shooting at an Airbnbcondo in Toronto.

In January, Manok Akol, 18, was killed and three others injured in a shooting at an Airbnb on Gilmour Street in Ottawa.

There have been even deadlier incidents at Airbnbproperties in the United States.

Airbnb is also setting up a 24/7 helpline for neighbours to call ifthere's is a problem with one of its listings, and the company said it's donating $300,000 over three years to the advocacy group Doctors for Protection from Guns.

Ottawa community association calls for Airbnb regulation

5 years ago

Duration 0:32

Jack Hana, vice president of the Centretown Citizens Community Association, says Airbnb isn't doing enough to prevent criminal activity in rental units listed on its platform.

Host applauds move

Jeff Boyd, who rents out two units in Ottawa's Hintonburg neighbourhood through Airbnb, applauded the company's initiative.

"Anything that cracks down on bad actors, we're in favour ofalways have been," he said.

"The only major issue we've ever had with a party was with somebody under 25. It was unpleasant for us, for our guests, for our neighbours. We had to respond several times. Any mechanism that would have prevented that, we would have welcomed."

But Jack Hanna, vice-president of the CentretownCitizens Community Association, doesn't believe the new policy goes nearly far enough.

"Criminal activity is happening at Airbnbs, we know that, and that's not going to do anything about it," Hanna said.

• Trapped inside an Airbnb powder keg

Instead, Hanna,whose association represents the area where January's shooting took place, believes authorities need to crack down on absentee landlords and Airbnb "ghost hotels."

"Thepolice in Toronto have said that the problem is that unlike a traditional hotel, an Airbnb has no desk staff, no security staff, no security cameras, they're inexpensive, so they're good places from which to ... anonymously conduct criminal activities."

'Too little, too late'

For one neighbour of the Gilmour Street house where January's fatal shooting took place, Airbnb's efforts are too little, too late.

"I'm still overreacting to every loud noise outside," Colin Gillespie said."I've had three shooting incidents on my street in the last year and a half, and I don't remember shooting incidents on my street before that. Soyeah, I'd call it a little too little, too late."

The city has moved to restrict short-term rentals to principal residences or vacation properties. Hosts would also have to apply for a short-term rental permit that could be revoked due to bad behaviour by guests.

• Airbnb launches 'last-ditch effort' to rally Ottawa hosts
• Proposed Airbnb rules heavy-handed, hosts complain

Those changes, if granted final approval,won't take effect for about a year.