'I've got a lot to learn': Veterans Affairs minister being briefed in Charlottetown

Canada's newly-minted veterans affairs minister, Seamus O'Regan, is in Charlottetown Friday being briefed on the department and meeting with Island employees.

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O'Regan was named veterans affairs minister on Monday, replacingformer minister Kent Hehr.

He spoke with CBC P.E.I.'sIsland Morningabout his new appointment and veterans affairs on P.E.I.

"I don't think there are many other people in the country who understand the importance of theministry of veterans affairs to Prince Edward Island," he said.

"Certainly that sunk in with me since Monday and that's why I decided to make it a top priority that I get out here and meet people as quickly as I can."

'A lot of good people who are doing good work'

O'Regansaid he got into politics to help people and that he's inspired by the employees at Veterans Affairs Canada.

"We've got a lot of good people who are doing good work on behalf of veterans," he said.

"Ultimately we are here to serve the veterans of this country and there are a lot of people here in Prince Edward Island that are doing that on behalf of the government of Canada."

Despite not having military experience himself,O'Regansaid he understands what is necessary to be the minister for veterans across the country.

"I think you have to be able to listen to people. I think you have to have empathy and I think you have to be able to work on their concerns."

'If you need help, put up your hand'

The number of caseloads remains a topissue for the ministry.

As it stands,Veterans Affairs Canada estimates thenational ratio of caseloads is currently at 31 to 1 and they're hiring more people to help with the near 12,000 current cases.

"I've got a lot to learn. I understand that that is a big issue, the issue of case loads," he said.

"I understand that it's one that we have to improve on obviously and I think we're heading in the right direction according to the data that they've given me."

Having said that, O'Regansaid it's just as important to make sure every veteran gets the help they need.

"One thing that I've learned our deputy minister, General Walter Natynczyk,is makesure you encourage people no matter how much further we have to go or how much better we need to be," he said.

"If you need help put up your hand and we will get you help."

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