SaskPower switches to yearly meter readings for some customers - Action News
Home WebMail Tuesday, November 26, 2024, 06:16 PM | Calgary | -5.3°C | Regions Advertise Login | Our platform is in maintenance mode. Some URLs may not be available. |
Saskatoon

SaskPower switches to yearly meter readings for some customers

SaskPower is now reading the meters of some of its customers once a year, instead of every three months - a change the utility says is meant to make better use of technicians time.

Change affects about 42,000 people living in communities of fewer than 500 people

SaskPower customers living in communities of fewer than 500 people can now expect to only see a meter reader from the public utility once a year, as opposed to once every three months. (Trevor Bothorel/CBC)

SaskPower is now reading some customers' meters once a year, instead of every three months.

The change, which took effect in January, affects only customers living in communities of fewer than 500 people. That's about 42,000 people a small slice of the public utility's total 525,000 customer base.

The Crown corporation began telling customers about the new reading schedule last month throughemails, notices attached to bills, and door hangers left by meter readers.

Customers who don't self-report their monthly meter readings either online or by phoningSaskPower will be billed monthly according to an estimate of how much power they used the same month one year before.

SaskPoweralso recently launched a self-reporting app for mobile phones.

"It's definitely something that we're encouraging folks to do more and more often," said SaskPower spokeswoman Heather Johnson. "Especially, we've had folks express a desire to make sure their readings are as accurate as possible."

More efficient, saysSaskPower

Johnson saidthe transition is meant to make better use of technicians' time.

"In the rural areas in particular, a lot of the times our power line technicians or the SaskPower staff are the ones that have to take care of the meter reads," said Johnson.

"These are highly trained, highly technically skilled folks and their time is really better spent caring for ... or, in the case of outages, repairing the infrastructure."

No staff have been laid off as a result of the change, Johnson added.