Toronto businesses brace for holiday mired in pandemic restrictions

Toronto businessesare already feeling the impact of the latest round of COVID-19 pandemic restrictions, brought in just days before the Christmas holiday and in the middle ofbusiest shopping season of the year.

The province has imposeda 50 per cent capacity limit in several indoor public settings, including restaurants, bars, gyms, personal care services, retail storesand shopping malls. The measures took effect Sunday and are meantto slow the spread of the Omicron variant.

"We're seeing line ups, of course," said Elana White, owner of thenovelty gift shop Outer Layer on Queen St. W.

"It's kind of a drag that we have to reduce our capacity right now, although I understand why."

The restrictions are the latest blow tofragile businesses that have experienced reduced revenue and staffing challenges through several rounds of government-imposed constraints on their operations since the start of the pandemic.

White said she and her small team of employees are "tiredand worried," particularly given the contagiousness of the new variant. While her store remains open, she is concerned about keeping it adequately staffed.

"If anybody is not feeling great which has happened a couple of times during December and has to take a few days home to rest or whatever, then yeah, that's a challenge because then we're short staffed," she said. "[I'm] working more than ever."

Despite the limits on how many customers can shop inside, White said she is more worried about the owners and staff at restaurants and music venues.

"This is a lot harder for them than it is for us," she said.

'Couldn't come at a worse time'

In addition to the new capacity limits, the government rolled out rules for the hospitality industry:bars and restaurants that serve food and drink must close by 11 p.m.;the number of peoplepermitted to sit at a table in a restaurant and barislimited to 10;singing and dancing is barred at clubs; the sale of alcohol is restricted after 10p.m.; and theconsumption of alcohol in businesses is restricted after 11 p.m.

Meg Marshall, manager of the Queen StreetWest and Bloorcourt Villagebusiness improvement associations, said many restaurants in those areas have had to cancel holiday andNew Year's parties,or are seeing reservations cancelled as people grow wary of eating out.

She said some restaurants and shopsare choosing to close indefinitely or pivot tocurbside pickup or online-only shoppingas a way to keep their staff and customers safe.

"Alot of businesses often will do a large portion of their sales in November and December to kind of close the fiscal year," said Marshall."So this couldn't come at a worse time."

Marshall encouraged Toronto residents to "get creative" in how they support local businesses.

"If they had reservations, maybe they could consider buying gift cards to those restaurants and ... supporting them through takeout," said Marshall. "By buying gift cards, businesses often get the money in their pockets now."

More support needed, restaurant association says

Meanwhile,business leaders are calling on the federal and provincial governments to provide immediate support to businessesto help them get through the latest round of restrictions.

Tony Elenis, president of the Ontario Restaurant, Hotel and Motels Association, which represents over 12,000 hospitality businesses, said the government should consider anHST holiday in December, which would allow businesses to keep the money they collect for the harmonized sales tax.

"Hospitality operations have been operating through too much turbulence and pain," said Elenis. "We know today many are just hanging on the edge."

The federal government continues to provide targeted wage and rent support for some businesses, although Elenis said eligibility thresholds exclude many. Two provincial programs that offered business grants both ended earlier this year.

On Friday, Premier DougFord told reporters that the province is looking at ways to support businesses but he provided few details.

"I know these measures will have an impact on businesses during the important season," Ford said on Friday. "Over the coming days ahead, these measures coming into effect, we will be exploring every option to provide more supports."