Why Kathleen Wynne is so unpopular, and what she can do about it

With Ontario Premier Kathleen Wynne's popularity currently at rock-bottom, the optimistic view could be that she has nowhere to go but up.

Polls by three different firms in recent months suggest that just 13 to 16 per cent of voters approve of thejobWynne's doing. One pollster, Forum Research, called it "the lowest value we have ever recorded for a sitting premier."

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Why is Wynne so unpopular?

The conventional wisdom of the moment is voters are angry about theskyrocketing price of hydro. The government's messages "didn't seem to jibe with what people were feeling in terms of their concerns about pocketbook issues," admits one senior Wynne adviser

There's no doubt hydro is a big issue so much so that tackling electricity costs will be the Liberals'chief priority in the upcoming budget. But a bill that arrives once a month can't alone account for the extent of disapproval for Wynne. There must be something more fundamental.

Liberal sources tell me their own polling finds Wynne is scoring badly with voters on such measures as "understanding the pressures in my daily life"and "understanding my situation."

In short, she's seen as out of touch with regular people.

The political team around Wynne knows this isthe kiss of death for a politician. They also know that if the Liberals are to have any hope of winning the election in June of 2018, Wynne must do more than just say she "feels your pain" she must prove it.

"We don't have to pretend she understands the situation people are in, because she absolutely does, but we do have to showthat she understands," another senior adviser to Wynne told me.

Every political strategist I spoke with agrees it's essential for Wynne to overturn the perception that she's part of an out-of-touch elite,and must do so by the end of the year. They disagree on whether she can.

A political consultant who is not advising Wynne says the disapproval is especially strong among voters outside Toronto. "They see her as being big-city oriented and not in touch with common folk," he said. "Any politician that loses touch with common folk loses touch with electoral success."

Yet he thinks she can turn her fortunes around partly because of her skills as a campaigner but only if she takes concrete action to get out of the Toronto bubble, connect with ordinary voters and demonstrate that her government is doing things to make their lives better.

Wynne 'has lost credibility'

Other pundits are all but writing Wynne off.

"She has lost that credibility with voters and once it's gone it's almost impossible to get back," said Quito Maggi, CEO of Mainstreet Research.

His firm's polling in the latter half of 2016 suggested the Liberals would do far better without Wynne as leader.

"It's not the message, it's the messenger," said Maggi in an interview. "Even some of the positives that thisgovernmenthas tried to announce the last six, eight, 12 months have been completely drowned out immediatelyby the negatives."

"There comes a point with governments when there may be little they can do to change circumstances, particularly after a party has been in power for a long time," said Shachi Kurl, executive director of the Angus Reid Institute.

But the team around Wynne is not pressing the panic button yet.

"People haven't closed their minds to her," said one senior Liberal. His goal is to shift perceptions by reminding people of what they liked about Wynne when she first became premier in 2013 and led her party to a majority in 2014.

One of the first steps was for Wynne to issueher meaculpa about hydro bills in November. "I take responsibility as leader for not paying close enough attention to some of the daily stresses in Ontarians' lives,"she told a Liberal party gathering.

But to succeed, Wynne will have to do much more than just pay closeattention. She'll have to convincepeople that she understands their struggles to pay the mortgage, put kids through daycare or college, fill their gas tank and, of course, pay their hydro bills. She'll also have to convincepeople that she's their best choice to make things better.