Ontario Cannabis Store staffing shrouded in mystery

The Ford government and its online marijuana retailer are refusing to provide basic factual information about staffing levels at the Ontario Cannabis Store and its warehouse, raising questions about the reasons behind its delays in shipping pot.

All of Ontario'slegal weed is being stashed at one warehouse, operated by an unnamed private company contracted by the Ontario Cannabis Store, in a location that's being kept secret for obvious security reasons.

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The province's weed retailer struggled to handle thevolume of 150,000 orders placed in the week following legalization, with many delays reported. So CBCNews tried to find out if under-staffing contributed to the delays, which officials are blaming on unexpectedly high demand.

Neither the finance minister nor the Ontario Cannabis Store (OCS) will say how many people are working at the warehouse or for this Crown corporation overall.

"I know that therecontinue to be some issues [with shipments]but I'm very confident actually that the Ontario Cannabis Store is working through these, it's a brand new business,"said Finance Minister Vic Fedeli

Asked for staffing numbers, Fedelisaid the question would have to go to OCS.

CBCNews asked OCS officials on Thursday morning how many people are employed by the agency and for a rough breakdown of those staff by duties, such as customer service, warehouse workers, IT staff andmanagement.

The agency did not provide any numbers by the end of Friday.

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"Efficiencies and ways to further expand capacity at theOCSdistribution facility have been made to help meet demand," said the agency's director of communicationsDaffydRoderick in an email.

By contrast, the B.C. Liquor Distribution Branch provided details of its cannabis staffing within a few hours.

The branchsays employs about 100 warehouse staff at its distribution centreto receive shipments and pack orders to online customers. It has another 30 staff working at itscustomer care centre. It also employs four managers and 18 cannabis consultants at its lone retail storefront, in Kamloops.

Premier Doug Ford's government contracted out the operation of the warehouse to a private company, but will not name it.

The firm is a "third-party logistics company [that] specializes in operating distribution centres and e-commerce fulfilment services and has significant experience working with leading retailers across North America," said Roderick in an email.

"For security reasons, theOCSwill not be providing any further details around the location or operations of the third-party distribution centre."

It's also not clear how that company got the contract.

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OCS says the firm was retained "through a competitive process."But there's no public record that the contract was put out for open tender.

"This warehouse and distribution system went out to a secret tender, a secret contract,"OPSEUpresident Smokey Thomassaid in an interview Friday.

Thomas said he wants to make it clear to the public that a private sector firm is handling the pot distribution and that his union does not represent people working for the Ontario Cannabis Store.

"Doug Ford privatized it, so it's actually a privatized institution that's made a colossal mess of cannabis distribution," he said.

"We are vehemently opposed to privatization because every scandal in Ontario with taxpayer dollars has involved the private sector, every one without fail."

CBCNews requested an interview Friday with the CEO of Ontario Cannabis Store, Patrick Ford, focused on the company's staffing levels, procurement of the warehouse contract, and the demand for pot since legalization day. The request was denied.

"We are not conducting interviews at this time, saidOCScommunications managerAmanda Winton in an email.

The OCS is set up as a Crown corporation, with aboard of directors appointed by cabinet. That makes itsimilar to the province's big three Crown agencies: theLCBO, Ontario Lottery and Gaming, and Ontario Power Generation.

The previous Liberal government planned to keep monopoly control of all recreational weed salesthrough a retail arm operated by the LCBO.

The PCs dumped that plan and will instead license private firms to set up cannabis storefronts,starting April 1.