Prescription change meant to safeguard supply in COVID-19 crisis triples fees for some patients

It's a change that's meant to keep prescription drug hoarding and shortages at bay, but critics sayit's increasing the cost of medication for those who can least afford it.

Pharmacies across the country are now filling prescriptions monthly, instead of once every three months;but they're still charging the same dispensing fees per prescription leaving patients to pay the fees three times as often.

Dispensing fees can range from about $4 to $15 per prescription, depending on the pharmacy and what province a patient lives in.

"Seniors can have 10, maybe 15 prescriptionsthat they need to get filled at a time. It adds up terribly," saidKathleen Finlayfrom the Center for Patient Protection, who fears seniors will start cutting pills in half or stop filling prescriptions all together.

She saidthe extra trips to the pharmacy also increase concerns about exposure to COVID-19, especially among vulnerable seniors.

"At a time where we're reminded that seniors need to stay at home for their own protection,"she said.

Change aims to address shortages

The Canadian Pharmacists Association recommended the prescriptionchangethat's now being implemented in pharmacies across the country.

It recommended the shiftin order to protect the country's medical supply chains and to stop possible shortages from happening as the coronaviruspandemic strains the health-care system, Barry Power, a spokesperson for the association, said.

While there are no known drug shortages as a result of COVID-19, demand for prescription drugs was up 30 per centin early March, he said.

"Canada already has a fragile supply chain, so we could have decided to do nothing and let the shortages happen or make the very difficult decision to recommend rationing."

That's a bitter pill to swallow for seniors like 66-year-old Ottawa resident Francois Giroux.

Giroux is on three types of blood pressure and cholesterol medication. In addition to the $100 annual deductiblehe pays to be part of a provincial drug program, hewill now have to pay about $25 in dispensing fees per month instead of every three months.

"For people who are on fixed income, it's taking the money they need to buy milk and bread and food," he said.

Kym Harris lives in the small community of Pender Harbour, B.C., where there is only one pharmacy.

Her job as a co-ordinator fora local health centre puts her into contact with many seniors in the community, whichhas one of the highest dispensing fees in the country at $13.99 per prescription, she said.

Harris says pharmacists already had the authority to limit how often prescriptions are renewed if needed and should do so on a case-by-casebasis given that there are no widespread shortages as yet.

"It doesn't make sense to me. They are blanketing this recommendation on every patient ... In my case,it would have been $78 extra," she said, referring to her ownprescriptions.

Waiving fee not an option, says pharmacist association

Dispensing fees cover a variety of expenses for pharmacists, including the time it takes to verify prescriptions, talk to patients and track inventory and patient records.

Powersaidwaiving the fee isn't an option because pharmacists are facing increasing costs as an essential service during the pandemic like having to install plexiglass barriers since they don't have access to protective equipment and increasing pay for employees who fear coming to work because of COVID-19.

"It goes back to the whole concept of making the drug supply and safeguarding it so they will have access to it. We absolutely recognize it is a financial burden to patients. It's a financial burden to pharmacists as well if they start waiving fees."

Asked insurance companies, province to help

The association knew the change would cause the problems some patients are now facing,Powersaid, and that's whythe group reached out to provincial governments and private health care companies ahead of time asking them to take steps to minimize the financial impact on patients.

The country's most populated province,Ontario has taken no action yet, according tothe Ontario Pharmacists Association.

The association supportsfilling prescriptions monthly, instead of once every three months, and it's in talks with the province to help patientshurt by the move.

"The government should step to cover the co-payments on the second and third dispense, and they should act immediately to provide that relief," saidchief executive officer Justin Bates.

Ontario's Health Ministry says it's aware of the concerns and is, "evaluating all opportunities to support Ontarians during this difficult time."

Saskatchewan and Nova Scotia say most of their prescriptions last for less than 30 days so they don't anticipate much of an impact from the change.

Alberta,New Brunswick and Prince Edward Islandhavetaken steps to eitherwaivethe feeor have it subsidized.

Newfoundland just announced it's looking for ways to give seniors a break on these fees.

Power saidthe Canadian PharmacistsAssociation is also talking to provinces and the federal government about a consistent, safe and reliable drug delivery system.

Patient advocate Finlaysays there's no time to waste.

"The government needs to step up and make this right for vulnerable seniors who are affected it needs to be a co-ordinated response."

Exceptions made

Some pharmacies are making exceptions.

Gary Raich from Toronto says he took his case to his local pharmacist and the Canadian Pharmacists Association and can now get three months' worth of medication.

"People shouldn't have to go to the pharmacies and argue with the pharmacists and fight for 90 days," the 65-year-old said.

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CBC News has heard from a few patients who said theirpharmacists made exceptions and filled the 90-day prescription; others said they shopped around for a pharmacy that would.

The Canadian Pharmacists Association is encouraging people to talk to their pharmacists about their particular needs.