Considering shes one of the most routinely dragged public figures around, we expected Taylor Swift to take the water-off-a-ducks-back approach to the endless think pieces, tweets and tirades that come her way.

But, according to one of her closest friends Todrick Hall, whos essentially become our best source for inside info during this no-interview era, shes actually very sensitive to criticism.

We were talking about this the other day and I was like, It blows my mind that youre so humble and so sensitive, Hall said during an interview on The Kid Kraddick Morning Show . We were hanging out at her house and Tiffany Haddish was there and she was saying something about some comment a kid said, and you could tell that it made Taylors entire energy shift because she just loves people so much and she wants everybody to understand where shes coming from.

But then why does she make it so easy? Just this week, Swift said she couldnt have asked for a better year, which, of course, galvanized the internet to remind her all of the actually terrible things that have gone down in 2017 .

I think its that passion and that humble quality about her that makes her so great at writing songs that people identify with because she wears her heart on her sleeve, Hall added. When things happen, it really, really gets to her.