Elise Rodriguez, 51, has made her own way for as long as she can remember. A single mother of three, shes worked long hours over the years to put food on the table and to be an example of perseverance and resolve for her kids.

But like millions of other Americans, the rug was pulled out from under her feet in March when she was laid off from her job as an office manager due to the coronavirus pandemic. Rodriguez was stressed, but she knew the unemployment insurance she was entitled to as a taxpayer would help ease the financial burden.

What she didnt expect was weeks of mental anguish caused by not knowing if or when she would ever receive those benefits. The hundreds of calls she would make to New Yorks labor department each day in hopes of getting an update on her case. An outdated and overwhelmed system without answers. The exhausting oscillation between guarded optimism and hopelessness.

Its been more than five weeks since Rodriguez filed her initial claim and she said she hasnt received a dime from New York state.

I havent paid the rent. I havent paid the car insurance. I havent paid my cellphone bill, Rodriguez said. Were used to being self-sufficient. And I feel like our dignity is really suffering, that sense of self-worth.

Its very frustrating because youre at the mercy of another organization and its beyond your control, she added. Ive always been very independent. These circumstances, it really breaks you down.